Returns & Exchanges
Yes, you may return any item within 90 days of receiving it, for any reason. To initiate a return, please email us at firstname.lastname@example.org with your order number and a brief explanation of the reason for the return. You can review our complete return policy on our website.
Yes, we offer free return shipping. We will provide you with a prepaid return label and instructions on how to return the item(s). To request a return approval, please email us at email@example.com. We will respond within 1 business day.
Once we receive the returned item(s) at our return center, we will process your refund within two business days. You will receive a refund notification via email. Please allow up to seven days for the refund to appear on your credit card statement.
Our return policy allows you to return any product purchased from us within 90 days of receipt, for any reason. To request a refund or exchange, please email us at firstname.lastname@example.org. We will respond within 1 business day. with your order number and a brief explanation of the reason for the return. You can find more details on our return policy on our website.
Shipping & Delivery
Yes, we offer free standard shipping for all orders within the United States. Unlike other brands that require you to spend over $30 before offering free shipping, we offer it on all orders. Please note that delivery for these orders typically takes 3-5 business days.
Yes, we ship to most countries. You can choose your international shipping method based on your delivery address. The delivery time for international orders ranges from 3 to 20 business days, depending on the shipping carrier you select. The cost of international shipping will vary based on...
All our products are shipped from our fulfillment center and will be delivered by one of our shipping partners (USPS, UPS, FedEx, or Amazon Logistics). In some cases, if you purchased multiple items, they may be shipped in separate packages.
Once your order has been shipped, we will email you the tracking number that you can use to get the latest shipment updates. Click Here (https://www.17track.net/en）) If you have any questions, please email us at email@example.com, and our staff will be happy to assist you.
For orders within the United States, delivery takes between 3-15 business days with our free standard shipping. We process and ship out orders within two business day of placing the order. You will be emailed the tracking details as soon as the order has been shipped.
We are not responsible for any import charges made by your country's customs. You may have to pay an additional fee, and it is advisable to check the pricing guide at your local customs department. Please note that Feraco is not responsible for lost or stolen packages or packages.
We have 6 overseas warehouses located in USA, Germany, UK, Italy, China and Canada, you will receive your goods very soon!
Yes, all Feraco products come with a limited warranty that covers manufacturer's defects for one year from the original purchase date. If there are any issues with the parts or mechanics of the product due to our fault, we will repair or replace the product for free. However, please note that the warranty does not cover abuse, water damage, accidental damage, scratches, lost items, theft, or everyday wear and tear. To make a warranty claim or service request, please contact us at firstname.lastname@example.org with proof of purchase and an explanation of the issue.
The answer depends on the material of your magnetic bracelet. Our stainless steel, titanium, and magnetic hematite bead bracelets are waterproof and will not tarnish. However, our copper jewelry is not waterproof and will patina and tarnish if worn in water. Additionally, chlorine and saltwater can damage the copper material.
To keep your Feraco bracelet looking its best, we recommend following our care instructions and avoiding wearing copper jewelry while bathing or swimming. If you do choose to wear your bracelet in water, make sure to dry it thoroughly afterward.
To clean your Feraco jewelry, use a non-abrasive, lint-free cloth. If needed, lightly dampen the cloth with fresh water. Avoid using soap, toothpaste, or any abrasive materials that could damage the coating or color of the bracelet. If you use a damp cloth to clean, be sure to dry the bracelet with a different, dry non-abrasive, lint-free cloth. For more detailed instructions on caring for your Feraco jewelry, please visit our care instructions page.
Yes, it is safe to wear Feraco magnetic jewelry while sleeping. Many wearers report better sleep cycles and more restful sleep. You can even wear your magnetic jewelry 24/7 to achieve the best results.
Yes, you can wear your magnetic bracelet next to your smartwatch or Apple Watch without any interference.
Yes, many customers wear more than one Feraco magnetic jewelry piece on their body for better results.
Yes, you can wear your Feraco magnetic bracelet as an anklet. Please keep in mind that your ankle is typically larger than your wrist, so be sure to double-check your ankle measurement before purchasing. We also offer magnetic therapy ankle bracelets designed specifically for men and women.
If your watch is electronic or has a battery-powered quartz movement, it is safe to wear your Feraco magnetic jewelry next to it. However, if you have a manually wound or automatic watch, we recommend wearing your bracelet on the opposite wrist to avoid magnetic interference with the watch's movement.
Over time, pure copper jewelry will naturally patina, resulting in a green, blue, or brown coating on the surface. This patination occurs due to exposure to oxygen and water, and the patina can transfer onto your skin, causing green markings on your wrist. If you want to prevent or prolong the patination process, it is best to keep your copper jewelry dry and avoid water contact. However, if you frequently wear copper jewelry while showering, swimming, or sweating, you can expect your jewelry to show signs of discoloration. Feraco offers magnetic jewelry made from other metals that do not tarnish or patina, such as stainless steel and titanium, for those who wish to avoid the extra care required with copper jewelry.
It is not recommended to use magnetic therapy if you have an electrical medical device in your body, such as a pacemaker, defibrillator, or insulin pump. Pregnant women and those who have received a localized cortisone injection within the past two weeks over the same area should also avoid magnetic therapy. If you have any questions, it is best to consult with your doctor before using magnetic therapy products.
Feraco's magnetic therapy jewelry is safe to use around electronics such as laptops, smartphones, and computers. Our bracelets contain rare earth neodymium magnets that do not interfere with electronic devices or erase any information. We have had many customers use them without any issues reported.
Feraco bracelets are designed to be worn comfortably around the wrist. They do not need to fit tightly or touch the skin for the wearer to benefit from the magnetic technology. However, it is essential to ensure that the bracelet is not too tight and restricts blood flow. The magnets are powerful and designed to penetrate deeply, so they will work as long as they are facing down against your skin.
All Feraco magnetic bracelets contain therapeutic magnets, either rare earth neodymium magnets or high-power magnetic hematite. Some bracelets contain more magnets than others, making them stronger. You can find the specifications for each product on the product pages, and the main difference between the products is the bracelet style. Choose a style that best suits you!
If you need additional links to make your Feraco bracelet larger, you can request extra links at no additional charge by emailing email@example.com. You will need to provide your shipping address, bracelet style/model, and desired length or number of extra links needed. Feraco will reply within one business day and ship out the extra links. If you are placing an order on the website, contact Feraco immediately after placing the order, and they will include the extra links with your package.
If you haven't received an email confirming your purchase from us, please let us know immediately by emailing firstname.lastname@example.org. Please provide your full name and shipping address so we can quickly resolve the issue. We recommend checking your spam or other email folders first as our emails may sometimes end up there.
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Just contact us right away, we'll be happy to update your mailing address. Simply email us your correct, full address and order number at email@example.com, and we'll take care of the rest. Please note that any changes to your order cannot be made once it has been shipped from our warehouse, as per our Terms & Conditions.
All orders are processed and prepared for shipment immediately after they are received. However, if you email us at firstname.lastname@example.org before your package is processed, we can make changes to your order.
Please double-check your shipping address before placing your order. We offer free 90-day returns and exchanges to help accommodate any changes you may want to make. Once your order ships, we'll send you an email with a tracking number so you can follow your shipment from our distribution center to your front door.
Yes. We understand that the safety of your personal information is extremely important. To protect your personal data and credit card information from unauthorized access, Feraco uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.